System Error 79

[Bsel1946]

I have tried all of the suggestions - including firmware updates, WiFi updates, mac updates, printer refresh, nothing resolves this issue. 

[Jerry_57]

Hi @Bsel1946,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand that experiencing a System Error 79 on your HP Color LaserJet M255dw printer can be frustrating, particularly if you have already attempted several troubleshooting steps. Here are a few additional recommendations that might help resolve the issue:
 

Power Cycle the Printer:
 

• Ensure the printer is turned on.
   
• Disconnect the power cord from the printer.
   
• Wait for at least 30 seconds, then reconnect the power cord.
   
• Turn on the printer and check if the error persists.

Check for Connectivity Issues:
 

• If the printer is connected to a network, ensure that the network is stable.
   
• Consider connecting the printer directly to your computer using a USB cable to see if the error persists.

Remove Jobs from the Print Queue:
 

• Cancel all pending print jobs from the computer or device to which the printer is connected.
   
• Clear the print queue by restarting the Print Spooler service on the computer.

Factory Reset the Printer:
 

• A factory reset can sometimes resolve stubborn issues. Note that this will restore the printer to its default settings, so you will need to set it up again.
   

I hope this will help.

 

Take care and have a good day.

Jerry_57
HP Support