Tango Setup Failure

[Terrys916]

I have an HP Tango and don't have setup cartridges (it was a used purchase). I bought brand new HP ink to use, but am getting an "use setup cartridge" error and can't use my printer. Will someone please help me bypass the error so that I can finish setting up the printer? Thanks in advance!

[Raj_05]

Hi @Terrys916,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand your frustration. you can try a few steps to see if you can get the printer to recognize the new cartridges.

• Restart the Printer: Sometimes a simple restart can resolve minor issues. Turn off the printer, unplug it from the power source, wait for a few minutes, then plug it back in and turn it on again.
• Clean the Cartridge Contacts: Remove the ink cartridges from the printer and gently clean the contacts on the cartridges as well as inside the cartridge slots in the printer with a lint-free cloth lightly dampened with water. Make sure they are dry before reinserting them into the printer.
• Update Firmware: Check if there are any firmware updates available for your HP Tango printer. Sometimes, updates include fixes for cartridge recognition issues.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Terrys916]

None of the suggestions has helped.  I still get the “insert setup cartridges” error and cannot continue.

Basically an unusable printer now!

[Raj_05]

Hi @Terrys916,

Thank you for your response, 

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support 

[Terrys916 · Accepted solution]

Follow below steps on the Tango printer:

1. Open the ink cartridge access door.
2. Press and hold the Wireless button for 3 seconds.
3. Close the access door. Press and hold "i" info printout to confirm successful override.
4. If Initialization does not begin, repeat steps ( 1) to (3) until initialization begins.

Nothing HP offered helped.  HP did send me new cartridges, but they were not “setup” cartridges .   
after months of trying to figure this out, the above steps fixed the error.