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‎10-25-2024 04:05 AM

HP Recommended

Yesterday Thursday 24/10/2024.  Iwas trying to install a new HP printer 2800e onto my chromebook. Just turned on and got an error message # chat was on so sent error message told a tech. would contact me.  ended up with tech taking over my laptop and desktop and me on phone on and off for 5/6 hours.  He said my IP address had been compromised.  Then said I had to pay £149.99 plus a gst?? of 20% which would be 179.99 this I refused to do.  He became very intimidating.  I am 78 years old so I don't need this sort of thing.  How can HP Allow this on their site

 

 

 

 

 

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1 REPLY 1

‎10-25-2024 04:40 PM

HP Recommended

Hi @Printerhack78 

The support for your Deskjet 2800e should be done with HP Support under warranty, no need to pay anything.

 

HP Support for printers:

https://support.hp.com/gb-en/help/hp-plus#

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HP Contact:

>> https://www.hp.com/gb-en/shop/offer.aspx?p=contact-hp-store

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https://www.hp.com/gb-en/shop/offer.aspx?p=contact-hp-store-sales-support

 

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* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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.
@ferRX / I am a volunteer posting answers on my own time.
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