• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-28-2019 08:44 AM

HP Recommended

Dear Lvtelcia................Thanks to your research and persisitence to solve the issue. I had the same problem with my HP GT5810 inkjet coloured printer. It could print 'dot pdf' files but not print any MS Office files or even a 'Test Print' .... I must have uninstalled and reinstalled the HP GT 5810 software from the DVD at least 10 times. Interestingly I downloaded the driver software from HP site as adviced by the HP  geeks   but to my horror, the files unzipped and vanished into the Temp foder without the 'dot exe' files auto running !  Follwing an advice on this forum, I could locate the 'recently downloaded / extracted' driver software folder in the Temp folder ...........but there too, double clicking the 'hp setup' exe file did not yield any result .....but this time it flashed an error message saying that I dont have the rights. That put me into thinking ! ..... till I could search out your problem and the following threads. .......and the big bold declaration by the HP geeks that the problem has been solved. 

I edited the rights of the Temp Folder gave 'full privileges' to 'Everyone' and ....................'All izz well now' !

 

Thanks .......and Thanks .....  

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.