Test page printed, but cannot remove it from queue.

[Barbara120647]

Changed printer cartridges. Printer is ready. Printed test page.  Print test page continues in queue.  won't delete though it continues to show "deleting."

[Barbara120647]

Please help

[Barbara120647]

I have given all the information in this chat.  Please help

[sandytechy20]

@Barbara120647

Welcome to HP support community.

Provide the printer model number or the product number?

How is the printer connected, USB or Wireless?

Meanwhile:

Use HP Print and Scan Doctor

 Download and run the HP Print and Scan Doctor to automatically diagnose and resolve printer hardware and connection issues.

Read and respond to the screens in HP Print and Scan doctor to automatically find and fix any printer problem. After you have finished using HP Print and Scan Doctor, try to print. If the print job becomes stuck again,

Delete job files and restart

1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

2. In Windows, search for and open Services.

3. In the Services window, right-click Print Spooler, and then select Stop.

   

4. After the service stops, close the Services window.

5. In Windows, search for and open C:Windows\System32\Spool\PRINTERS.

6. Delete all files in the PRINTERS folder.

7. Shut down your computer.

8. Connect the printer power cord to the power outlet, and then turn on the printer.

9. Turn on the computer, and then try to print.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.