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‎06-14-2021 05:28 PM

HP Recommended
Product: HP 107w
Operating System: Android 9.0 Pie

When I print a Network Configuration page, the text is perfect. When I print a document from the Word app on my phone or a PDF, the text has a spiky/jagged edge. What's the solution? I've think I've tried almost everything.

Category:
9 REPLIES 9

‎06-17-2021 07:05 AM

HP Recommended

@Connor11

 

Welcome to HP Support Community! 

 

Please uninstall and reinstall the HP Smart App and try again.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎06-17-2021 10:07 AM - edited ‎06-17-2021 10:10 AM

HP Recommended

Testing.jpg

Thank you for replying. I have tried that, but the text is still spiky. 

 

 

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‎06-17-2021 10:29 AM

HP Recommended

Do you have any other device that you can connect the Printer to and check if the same happens from that device too?


I am an HP Employee

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‎06-17-2021 10:37 AM

HP Recommended

Yes, I tried printing from an iPad and the result was the same. As I mentioned, when printing a network configuration page the text is fine.

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‎06-17-2021 10:43 AM

HP Recommended

Could you check printing any other internal report from the Printer?

 

Also, try the steps from here: https://support.hp.com/us-en/product/hp-laser-100-printer-series/24494339/model/24494342/document/c0...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎06-17-2021 11:21 AM

HP Recommended

All pages printed when I hold the cancel button are printed with perfect text. It's only when I print from another device it has a jagged edge.

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‎06-17-2021 11:50 AM

HP Recommended

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎08-05-2021 11:04 AM

HP Recommended

My apologies for the late reply. The issue hasn't been resolved. I'm unable to do a firmware update as I'm using a mobile phone.

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‎08-07-2021 02:49 AM

HP Recommended

Do you've any other device that the Printer is connected to?


I am an HP Employee

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