The HP Director Window Does Not Open in Windows XP

[Thomas82]

I have Windows XP and IE8.

The page http://support.hp.com/us-en/document/c00802504 explains what to do in case the HP director does not appear, but the section "solution two" subsection "method one" is not specific enough.

The problem is that I got no onscreen instructions what do to after going through steps 1 - 12: should I connect back the printer to the computer, or first restart the computer and then connect them back?

Or maybe I should first turn off the printer, then restart the computer and connect the printer to it (or the other way around) , and then turn on the printer?

I am asking this because I know how important it is to go through all the steps by the letter.

[A4Apollo · Accepted solution]

Hi! @Thomas82, Thank you for joining the HP Forums!

I understand you have issues opening HP director software on your PC.

You should first turn off  your printer then restart your computer and connect the printer.

However, as a workaround, you can install HP solution center and check if that helps.

Download solution center using this link.

Let me know if this helps!

Have a great day ahead! 🙂

[Thomas82]

Thank you.