The HP software for Officejet 6500A is not yet compatible with Big Sur 11.3.1 Help!!?

[Kernowpolski]

The HP software for Officejet 6500A is not yet compatible with Big Sur 11.3.1 on which my MacBook runs. Apple say the HP software is only 32 bit and Big Sur is 64 Bit. How do I resolve this or do I have to wait until HP update their software. HP helplines seem to be unavailable at the moment for me.

I am in the UK

[Jay_G24]

Hi @Kernowpolski,

I'd like to help!

HP Officejet 6500A e-All-in-One Printer series - E710 driver for macOS 11.3 is not available from the HP website or Apple Software Update.

However, you add the printer using AirPrint.

Add the Air Print printer to the Mac printer queue

Confirm you are using Air Print by adding the printer in System Preferences.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, and then do one of the following steps.
   • If your printer is listed, remove and re-add the printer to confirm it is set up for Air Print. Click the printer name, click the minus sign "-" to delete the printer, click the plus sign "+"click Add Printer or Scanner, click the printer name and then continue to the next step.
   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.
3. Confirm Air Print or Secure Air Print displays in the Use or Print Using menu, and then click Add.
4. Open a document or photo, click File, and then click Print.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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