The PC does not detect the printer

[Chris767]

The PC does not detect the printer (HP officejet 4315v All-in-One printer) through USB cable after upgrading to windows 10.   I have tried to fix it following the online instruction by removal/add the drivers several times.  However, it still does not work.  I would appreciate if you could help me to fix the problem.  Thanks.

[sandytechy20 · Accepted solution]

@Chris767

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your PC is not detecting the printer. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• Are you getting any error message while installing the driver?

Meanwhile:

Uninstall the printer software and install the printer with windows built in drivers.

Watch this YouTube video to uninstall the printer software.

You can also refer this document for more steps.

Install the printer with windows builtin driver.

You can refer this YouTube video to install the printer.

For more steps refer this HP Document.

You can also refer the steps mentioned in this HP article for more assistance.

Let me know if that helps.

Cheers.

[Chris767]

Thanks, sandytechy20.  I fixed the printer following your instruction.  It works now.

[Chris767]

Thanks, sandytechy20.   It's helpful.   I have fixed the problem of printer following the instruction.  It works now.

[sandytechy20]

@Chris767

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

Cheers.