The Wireless Setup Wizard is locked.

[Marcos1]

I have recently moved.  I have a new wireless router.  How do I unlock the Wireless Setup Wizard?  Thank you.

[greenturtle]

Hi,

Thanks for using the HP Forums.

Are you able to do a "Restore  Network Settings"?

1. Tap on WIrelsss icon 

2. Go to Settings

3. Scroll down and select "Restore Netwrok settings"

Does that work?

[Marcos1]

Thanks for your reply.  

I followed your instructions, but I was not successful.  When I click on the Wireless icon, I can scroll down to the Restore Network Settings icon, but it is grayed-out.  When I click on Restore Network Settings, the message I receive is "The feature has been locked by the person who set up the printer".

From the Home screen, when I click on Settings, and then click on Network Setup,  one menu item is Wireless Settings.  When I click on Wireless Settings, one menu item is Wireless Setup Wizard, which is grayed-out.  When I click on Wireless Setup Wizard , the message I receive is "The feature has been locked by the person who set up the printer".

Is there another way to reset these settings?  Thank you.

[greenturtle · Accepted solution]

Hi @Marcos1,

Have send you a private message, please look for it in the top right hand corner of the HP Forum page (envelope icon)

Let us know if that helps!

[highgreen]

I am trying to set up a new wireless connection. I keep getting the message "this feature has been locked by the person who set up the printer". Is there a way to go in and unlock this feature?

[greenturtle]

Hi @highgreen,

Thanks for using the HP Forums.

What is the printer model?

Thanks.