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‎05-02-2019 01:19 PM

HP Recommended

I've recently bought a new PC with Windows 7 Professional X64. Try to load the driver software for my printer, LJPM11_M13_Full_Solution-v20160225-10229428 signed, the last version downloaded from hp site.

 

I followed the steps online inputting the model number to retrieve the download link.

 

I have tried installation several times with both cable connection and wirwless. Each time, after starting installation process anf verification that the connection is ready, starts the process and remains in this never ending state for hours without  showing any additional message.

 

I have searched online help but not much luck!.

 

The same printer is working fine with another computer with Windows 7 X32.

 

Hoping someone may have some advice.

Thank you

2 REPLIES 2

‎05-02-2019 10:21 PM

HP Recommended

hi @Bilbao2018 , 

 

Thanks for your mesage. Sorry to hear your experience. Just to ensure you have the right link to download click below:

 

https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-m11-m13-printer-series/9365405

 

Please make sure to follow the installation instructions for a successful download and installation.

 

regards, 

Waynetheshayne

Click "Accept as Solution" if it solved your problem, so others can find it. If my answer was helpful please click the "Thumbs Up" to say "Thank You". Although I am an HP employee, I am speaking for myself and not for HP.

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‎05-06-2019 02:15 PM

HP Recommended

Thanks, Wayne.

The right link is https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-pro-m11-m13-printer-series/9365405 as it is a Windows 7 X64 machine.

Anyway, the installation instructions were followed punctually with the same result.

Additionally, I tried to install the x32 version just to check if it could work. The result was the same.

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