• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-04-2023 02:38 AM

HP Recommended
Product: HP Color LaserJet Pro M255dw
Operating System: macOS 12.0 Monterey

HP Smart app can't connect to my printer anymore. I'm really tired of it, I've worked for hours trying everything I can think of. I can set up my Mac when the printer is on my Wi-Fi network, but HP Smart won't connect. I did get "79 Service error" immediately after the update, so I used USB to reflash the printer, but HP Smart still won't connect. I selected Monterey, because your choices aren't updated to include Ventura (13.2). (And no Mac user who is still breathing would have left their machine on 12.0, anyway.) What do I do now?

Category:
1 person had the same question
1 REPLY 1

‎02-05-2023 01:00 PM

HP Recommended

The instructions for removing and reinstalling HP Smart appear to be inadequate. Although I had installed it from the Mac App Store, what was needed was to remove the ancillaries already created by the app as well as the app package. The instructions for removing and reinstalling only included removing the app package itself from the Applications folder before reinstalling. What actually helped me was to remove the app and its associated files using AppCleaner.app.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.