The printer after installation does not print in colour

[Kate8881]

Hi there,

I installed printer software on a

new laptop. But it does not print in colour.

It prints in colour from another computer. When I try to print in Word I also get an error "Function address 0x00007FFF69443E49 caused a protection fault. (Exception code 0xe06d7363) The application property sheet page (s) may not function properly"

Could you help me to resolve this?

[Kumar0307]

@Kate8881, Welcome to the HP Support Community!

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

Install the printer using the TCP/IP port: (wireless connectivity)

Check for any pending Windows updates first.

1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

Hope this helps! Keep me posted. 

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