The printer gets stuck on the start up screen

[Shank21]

I plug in the printer and as it’s starting up it gets stuck. It loads the full bar but only fills in one bubble

[Shank21]

 

[zoey7886]

@Shank21, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Printer Stuck During Initialization! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your printer is experiencing an initialization problem. This issue could be related to the printheads or cartridges. Here is a step-by-step guide to troubleshoot your printer stuck during startup:

Switch OFF the Printer:

• Use the switch on the printer's front panel.
• Unplug the power cable.

Open the Top Cover and Move the Carriage:

• Move the carriage to the middle.
• Open the carriage latch.

Remove the Printheads:

• Carefully remove the printheads one by one. Do not pull abruptly as this can damage the printhead.

Close the Carriage Latch:

• Ensure it is locked.
• Close the top cover.

Switch ON the Printer:

• Plug the printer back in.
• Power it on.

Insert Printheads:

• The printer should display a message to insert printheads.
• Open the top cover and disengage the carriage latch.
• Insert the printheads one by one in the correct slot.
• Ensure the front panel recognizes each printhead. If the front panel does not recognize any printhead, replace the printhead with a new one.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,