The printer prints in high quality differently on Windows 7 and 10-11

[Volsky]

Hello! The problem has been happening since the purchase of the printer. When installing the printer in Windows 7, printing in the High Quality setting is excellent. But when installing the printer on a new laptop with Windows 10-11, the printer prints in high quality very slowly. One sheet takes about 10 minutes to print. This has never happened in Windows 7. Besides, when printing via AirPrint, printing is great, just like in Windows 7. I have reinstalled the drivers many times, following your advice, but to no avail. I have tried many laptops/computers. The problem lies precisely in the operation of the driver on new Windows. I've been updating the printer software to no avail. I don't like the fact that I can't print in high quality on Windows 10-11. Because of this, I have to print via old laptops or print via AirPrint, which is inconvenient for me.

I noticed an interesting observation. If you install the HP Smart application on Windows 10-11 and try to print a pdf file through it, while selecting HIGH QUALITY, printing will be successful, just like in Windows 7. Again, this only works with pdf file formats, as HP Smart only accepts them.

The printer works wirelessly, but I tried connecting it via a cable as an experiment, to no avail. It is in new Windows that high-quality printing takes a very long time (10-15 minutes). Please help me. I'm surprised that I was the only one who found this problem on this printer, because I didn't find anything like this on the Internet.

I'm attaching a screenshot of the setup discussed in this post.W 7W 11The driver that is installed on Windows 7 and 10-11

[VikramTheGreat]

Hi @Volsky,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for the detailed explanation and screenshots. Based on everything you’ve described, especially the fact that:

• High-quality printing is very slow (10–15 minutes per page) on Windows 10/11,
• It works perfectly on Windows 7 and via AirPrint,
• And printing via HP Smart on Windows 10/11 using PDF files also works fine —

This strongly suggests that the problem lies with the Windows 10/11 driver when using traditional printing methods (e.g., via "Print" from standard apps like Word, Chrome, etc.), and not with the printer itself or your network setup.

Step 1: Fully uninstall all previous HP software

1. Disconnect the printer.
2. Go to Control Panel > Programs > Uninstall a Program, remove everything related to HP DeskJet 2700 series.
3. Go to C:\Program Files\hp and C:\Program Files (x86)\HP, and delete any remaining folders.
4. Open Device Manager, uninstall the printer under "Printers" and "Print queues."
5. Restart the computer.

Step 2: Install the latest HP Smart App from the Microsoft Store

• This app includes updated drivers and communication methods tailored for newer versions of Windows.
• Reconnect the printer using HP Smart, not the Windows built-in Add Printer wizard.
• Try printing a PDF with high quality again to verify that HP Smart still works fine.

Step 3: Set HP Smart to be the default print method

Since you've observed that HP Smart handles high-quality printing properly, do this:

• Go to Settings > Devices > Printers & scanners.
• Click on the HP printer, then “Manage.”
• Select Set as default (the one linked to HP Smart, not the basic driver version).

Step 4: Try a test print using Microsoft Word or another app

• In Word or another app, click “Print.”
• Choose the printer with “(HP Smart)” in the name or matching the default device.
• Go into “Preferences” or “Printer Properties.”
  • Choose Best or High Quality.
  • Set paper type to Plain paper.
  • Turn off borderless printing unless needed.

Let me know if this process improves the speed of high-quality printing from other apps.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[VikramTheGreat]

Hi @Volsky,

Welcome to the HP Support Community.
 

Please do try the steps shared and let us know how it works

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support

[Volsky]

Hello! Your advice did not help solve the problem. I'm desperate. Nothing has changed.

[Volsky]

Hello! Your advice did not help solve the problem. I'm desperate. Nothing has changed.