The printer says shutting down but will do nothing.

[2739]

I had to manually cancel a 29-page wireless print job from my chromebook manually on the printer.  Now I am trying to do a different print job and the printer says:  Shutting down.  Printer will not print remote or scheduled jobs when off.  But nothing is working.    The on/off button is lit and the printer screen has the message but it has stopped doing anything.

[asmita6658]

@2739

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the printer is stuck on the error "Shutting down".

Appreciate you trying the troubleshooting steps. Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Printer Reset -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Step 2 Update the printer's firmware - 

On the printer's control panel, touch Setup > Preferences > Web Services > Printer Update.
 

• If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and set up automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.
• If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

If the issue still persists I have sent you a Private Message with the troubleshooting steps specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!