The question mark symbol is lit up on the envy 5000 printer.

[roberts400]

The question mark symbol is lit up on the printer.  The printer works ok. How do I get rid of the ? light.

[Jay_G24]

Hi @roberts400,

I'd like to help!

"?" is the help icon, please touch on the icon and check if it is guiding you perform certain steps on the printer or if there is an error.

Meanwhile, Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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