The scanner driver is not installed

[Vleankom]

The HP LaserJet Pro M1217nfw scanner driver is not installed. Wi-fi connection. windows 10 x64 operating system.

[Mans]

@Vleankom 

Hello,

Please check the Windows Image Acquisition (WIA) service to see if it is working properly by doing the following:

1. On the keyboard, press the Windows flag and the R key simultaneously. The Run window opens.
2. Type services.msc and OK. The Services (local) window opens.
3. Double-click on Windows Image Acquisition, then click on the Connection tab.
4. Check Local System Account and Allow the service to interact with the office.
5. Click on the Dependencies tab and check that Remote Procedure Call (RPC) and Kernel Hardware Detection exist in the first window.
6. Click on the General tab, and restart the service by clicking on Stop, then Start.
7. Close the Services window.

If the Kernel hardware detection dependency does not exist, please add it as follows:

1. Simultaneously press the Windows flag and the R key. The Run window opens.
2. Type regedit, then OK. The registry editor opens.
3. Expand HKEY_LOCAL_MACHINE, then SYSTEM, CurrentControlSet, Services and select StiSvc.
4. In the right pane double click on Depend on service.
5. You will find RpcSs, just add ShellHWDetection below then click on Enter and OK.
6. Close the registry editor.
7. Reboot the computer.
8. Launch installation the printer with the HP LaserJet Full Feature Softwares and Drivers.

In case of need, please do not hesitate to solicit us.

Cordially,