There is a problem with printhead. 0xc19a0013

[jbickart]

I have an HP OfficeJet Pro 6968 All-in-One Printer. Yesterday, the message said there was a problem with the printhead. 0xc19a0013 started to appear. I disconnected the power from the wall for 60 seconds and waited. I then plugged it back in. It went through a series of printer maintenance items. This resulted in the same error. 

[BeemerBiker]

Support Videos - Parts - Disassembly

HP has a YouTube site and there are a number of video in English and other languages. Typically unboxing, clearing paper jams, and cartridge problems. You may also find instructional disassembly videos from other users.

Click here 6968

[jbickart]

It appears you are advising me to disassemble my printer based on user videos on youtube. This is not an acceptable solution. 

The link provided has zero videos on YouTube.

This channel has no content that matched "6968."

[BeemerBiker]

There was a printhead replacement video which is what the error code indicates is the problem.

To get into the HP youtube support I had to provide a model number of a printer or it might end up in laptop or desktop

There are frequently a number of good videos on disassembly especially to remove paper jams or what to do if a label comes off of a sheet and sticks to the feeder or roller.  Typically those are user videos.

If you have the latest Windows 10 or 11 then you can run Microsoft's Copilot by entering it's name in the Windows search bar. Read this article about Copilot.

hp printer 6968 error 0x19a0013 video youtube

Sent by Copilot:

I found a helpful YouTube video that addresses the HP OfficeJet Pro 6968 error code 0x19a0013. You can watch it here1. The video explains the meaning, causes, and solutions for this error.