This printer is enrolled to another Instant Ink account and can’t be enrolled yet

[lindi77]

This printer is enrolled to another Instant Ink account and can’t be enrolled yet

[VikramTheGreat]

Hi @lindi77,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

This message means your HP printer is still linked to a previous HP Instant Ink account, and HP’s system prevents enrolling it in a new account until the old one is removed. Here’s what you can do:

Why This Happens

• HP Instant Ink ties the printer’s serial number to the original account for billing and service.
• Even if you factory reset the printer, the enrollment remains active on HP’s servers.

Steps to Fix It

1. Contact the Previous Account Holder
   • If you purchased the printer second-hand, ask the previous owner to cancel their Instant Ink subscription.
   • They can do this by signing in at: 👉 HP Instant Ink – Ink Monthly Subscription | HP Official Site
     
      
2. HP Support Assistance
   • If you cannot reach the previous owner, HP can help disassociate the printer from the old account.
   • You’ll need: 
     • Printer serial number
     • Proof of purchase
   • Contact HP here
      
3. Factory Reset (Optional)
   • On the printer: 
     • Settings → Printer Maintenance → Restore Factory Defaults
   • This clears local settings but does not remove Instant Ink enrollment from HP’s servers.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat