Touch screen not working

[Spebbie]

Product No CZ022B

Seriel No. [edit]

HP Envy Series 120 All-In-One. 

The touch screen is intermittent. I think the cable connecting the screen to the main unit has wear and tear from years of the front flap lifting up and down an probably has some dust on it too as the connective cable does not appear to have any protection. When the screen does come on the colours are all wrong which is why i think it is a cable connectivity issue. 

Is it possible to replace this cable?

Many thanks

[The_Fossette]

@Spebbie,

Welcome to the HP Support Community!

I reviewed your post and I understand that you want to know whether the display cable is replaceable on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!