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Locked

‎09-06-2024 12:15 AM

HP Recommended
Product: HP OfficeJet Pro 7740 Wide Format All-in-One Printer

I purchased the HP original multipack 952XL - it states that it fits with my printer, the 7740. I previously used multipack 953XL.

I understand that this is an issue about region reset. I installed HP smart on my Macbook (Sonoma 14.6.1) and tried to follow instructions from other community posts, e.g. https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Region-reset/td-p/8848633.

But it fails when I get to "3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens". It

Unfortunately no "Set New Region window" opens. In stead I get an advertising window for authorized ink resellers.

Please help

Frigg

 

PS: til is the url that comes up when right clicking on Estimate levels in HO Smart:   https://hp-mns.com/mns/api/v2/onrampcontent/b0fdc710-bed5-4545-9c1b-67ceae090658/en/DK/G5J38A/Office...

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