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‎04-14-2018 04:36 PM

HP Recommended
Product: HP Deskjet 3056A

I am having trouble downloading my new printer software on my work computer/laptop with Windows 10.

After it downloads to my computer and I hit run, a window pops up saying : This program is blocked by group policy. For more information, contact your system administrator.

Is there a way to bypass this and intall the software?

When I hit "intall as administrator" a pop up comes up asking for a username and password.

Thanks for any help you can give. I have a deadline for a proposal to meet and I'm freaking out!

 

DCox
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-14-2018 06:53 PM

HP Recommended
@dcox888wrote:

I am having trouble downloading my new printer software on my work computer/laptop with Windows 10.

After it downloads to my computer and I hit run, a window pops up saying : This program is blocked by group policy. For more information, contact your system administrator....

Hi,

 

You have to ask your IT department at work. That is a norml rule for nearly all companies these days.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3

‎04-14-2018 06:53 PM

HP Recommended
@dcox888wrote:

I am having trouble downloading my new printer software on my work computer/laptop with Windows 10.

After it downloads to my computer and I hit run, a window pops up saying : This program is blocked by group policy. For more information, contact your system administrator....

Hi,

 

You have to ask your IT department at work. That is a norml rule for nearly all companies these days.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎04-15-2018 06:27 AM

HP Recommended

banhien,

 

Thank you.

I will do that.

DCox
Was this reply helpful? Yes No

‎12-12-2018 05:19 AM

HP Recommended

I am installing the HP Smart installer for my new printer and it's asking for an administrator username and password.  Can anyone assist with where i can find this information? or bypass it?

 

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