Trouble setting up my new HP Deskjet 4252e printer

[GaryM4895]

New printer. I finally got it connected to my network. Using HP Smart Hub, now has a red mark next to Cartridge or Account use. I purchased this yesterday. The Walmart associate could not tell me if cartridges came with it or not. I purchased a black cartridge, just in case. The setup instructions said to use the cartridges that came with the printer. I tried that, message said they were empty and needed to be changed. I removed the color and replaced that black ink cartridge. What do i do now?

[A_Gayathri]

Hi @GaryM4895,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've encountered an issue with setting up a new printer. Here’s a step-by-step approach to resolve it:
 

Verify Cartridge Installation:

• Ensure that both the black and color cartridges are correctly installed in their respective slots. Make sure they are fully seated and click into place.

Check Cartridge Protective Tape:

• Sometimes, the protective tape on new cartridges might not be fully removed. Double-check that the plastic tape has been removed from the cartridges.

Power Cycle the Printer:

• Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on.

Clean Cartridge Contacts:

• Gently wipe the electrical contacts on the cartridges and inside the printer with a lint-free cloth. Be careful not to touch the nozzles.

Run Printer Diagnostics:

• Use the HP Smart app or the printer’s control panel to run any available diagnostics or cleaning cycles. This can sometimes resolve cartridge recognition issues.

Update Firmware:  Update the firmware on an HP printer

• Ensure that your printer’s firmware is up to date. You can check for updates through the HP Smart app or HP’s website.

Reinstall Cartridges:

• Remove and reinstall both cartridges, making sure they are properly seated.

Check Ink Levels:

• If your printer has a display or if you can use the HP Smart app, check the ink levels to confirm that the cartridges have sufficient ink.

Refer to this document: HP DeskJet 4252e All-in-One Printer User manual 

HP printer setup (HP Smart app) 
HP printer setup (Mac built-in driver)
HP printer setup (Wi-Fi network)

HP printer setup (Windows built-in driver)

HP printer setup (USB cable)
Troubleshoot a Wi-Fi connection to an HP printer
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.