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- HP Community
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- Printer Setup, Software & Drivers
- Re: Trouble using HP smart app on mac

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09-12-2021
09:33 AM
- last edited on
03-31-2026
12:53 PM
by
Raj_05
Hey guys,
I tried to install the HP app on my mac. Then I tried to find my printer via usb.
After waiting a LONG time the app tells me it couldn't find my printer.
After that I tried to setup my printer manually, selected "USB" and then the same message.
I also installed the driver package, but I can't get it to work.
Does anyone know whats up here?
Solved! Go to Solution.
Accepted Solutions
09-12-2021
12:15 PM
- last edited on
02-25-2026
07:01 AM
by
Nal_NR
Hi,
Your printer is not compatible with Mac in general or by the HP app, therefore you cannot find or add your printer.
You may find its specifications below, your printer is supported on Windows PCs:
https://www.hp.com/th-en/shop/hp-laser-107a-4zb77a.html
Generally, if you may have an option to return the printer, the HP Laser 107w printer is compatible with Mac computers (wireless connection only, using AirPrint), adding its specifications as a reference too:
https://www.hp.com/id-en/shop/hp-laser-107w-4zb78a.html
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
09-12-2021
12:15 PM
- last edited on
02-25-2026
07:01 AM
by
Nal_NR
Hi,
Your printer is not compatible with Mac in general or by the HP app, therefore you cannot find or add your printer.
You may find its specifications below, your printer is supported on Windows PCs:
https://www.hp.com/th-en/shop/hp-laser-107a-4zb77a.html
Generally, if you may have an option to return the printer, the HP Laser 107w printer is compatible with Mac computers (wireless connection only, using AirPrint), adding its specifications as a reference too:
https://www.hp.com/id-en/shop/hp-laser-107w-4zb78a.html
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
09-12-2021 12:54 PM
You're much welcome @Niklas_.
You too, have a nice day ahead!
Cheers
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂