• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Smart Tank 6001 All-in-One

my printer ran out of ink. I refilled all of the ink. The ink is full. The lines are still empty with air in them however, I cannot get my printer to reestablish connection to my Wi-Fi. I need help

1 REPLY 1
HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Could you take a photo of the ink tubes and post it here?  Are the tubes not filled after the tanks are refiled?

 

Regarding the Wifi connectivity, can try a reset wireless and try setting up using the HP App again.

Here's some useful resources:

 

Reset wireless:

https://www.youtube.com/watch?v=a4yjULz0dNg

 

If the router supports WPS, you can use that method to seamlessly connect printer to the netwrok.

This example shows how it's done:

https://youtu.be/KmEByIpXUaY

 

Once connected, printer will still needs to be added via the HP App by using the "Add existing printer already connected to the network" option (NOT "Setup a new printer" option)

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPiYXDnervgsiwA3tPa7uSUg

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->