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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Trying to activate a printer

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1 REPLY 1
11-10-2023 08:39 AM
Hello WMCE,
Step one: Make sure the desired printer is set as the default printer
- Click Start and then click Printers and Faxes to open the Printers folder.
- If the desired printer icon is missing, please go to Step two.
- Make sure the desired printer has a check mark next to it which indicates it is set as the default printer.
- If the desired printer does not have a check mark next to it, right-click the printer icon and then click “Set as Default Printer”.
- Right-click the printer icon, and then click Print Test Page to print a Windows self-test page.
- If the Windows test page prints successfully, close all windows and try printing from the application you were using before.
- If the Windows test-page does not print, go to Step two.
Step two: Re-install the USB Composite Device from Device Manager
- Click Start and then Run.
- Type devmgmt.msc in the Run window and then press Enter to open the Device Manager Window.
- Click the plus sign (+) next to Universal Serial Bus Controllers.
- Right click USB Composite Device, click Uninstall, and then click OK.
- Disconnect the USB cable from the computer and then reconnect it.
- Follow the instructions in the Found New Hardware wizard to install the drivers.
- Right-click the printer icon, and then click Print Test Page to print a Windows self-test page.
- Close all windows and try printing from the application you were using before.
Step three: Reinstall the HP Software
If the above steps do not resolve the issue, please uninstall and reinstall the HP software.
Cause
The error may be caused if the wrong printer is set as the default printer, the printer driver is missing, or if there are conflicts in the device manager.
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· Please contact me to inform me of the resullt
Best regards,
Bernard42.
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