Trying to download the older version of HPPSdr as system says I have vista (correct) but when it tri

[mgwanderer]

I am having problems installing my printer (HP5742) which is working ok with other computers but after downloading the HPPSdr software on installation it flags up an old version message and asks to download the earlier version. When I press download it gives message download failed??

Where can i get the earlier version which will work with XP and Vista

many thanks in advance

Clive

[atharva_gp]

@mgwanderer,

Thank you for reaching out to the HP Support community!

The HP Print and Scan Doctor is not compatible with the Windows XP or Windows Vista.

It is compatible only with Windows 7 and above.

You can upgrade your Windows to any of the higher versions to install the HP Print and Scan Doctor.

Let me know if this information helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[JoAnn1807]

I have this same problem with downloading the older version. The message says the download is unsuccessful, failed. Where can I go to obtain the older version to bring my scanning back.

[Kumar0307]

@JoAnn1807, Welcome to the HP Support Community!

You may download HP Print and Scan Doctor for Windows Vista 32 bit OS from here. 

To download HP drivers for HP OfficeJet 5742 e-All-in-One Printer, click here

Let me know how this goes.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!