Trying to install a driver via USB cable on a HP Photosmart 5515 printer

[RayRay28]

Hi,

Trying to install a driver via USB cable on a HP Photosmart 5515 printer, the reason why I am trying to install a driver via USB cable is because , I notices last weekend that I was unable to print any documents.

After seaching the internet, I was inform that HP no longer support Windows 8 and when I install my printer via CD onto my laptop, the system at the time was Windows 8.

I have try to install a new driver via USB caable and so far have been unsuccessful. I would be grateful for any help.

Best regards

RayRay28

[ferRX]

Hi @RayRay28 

Try to install the next driver for your printer:

>> https://support.hp.com/us-en/drivers/swdetails/hp-photosmart-5515-e-all-in-one-drucker---b111h/model...

• 
• https://ftp.hp.com/pub/softlib/software12/COL40662/mp-108851-2/Basic_Webpack_x64-1317-PS5510d_Basicx...

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[RayRay28]

Hi FerRX,

Many thanks for your quick response, I have download the file as per your  response and install the file, at the moment I am still unable to print any document.

IF you review the screenshot above , the printer is connected to the network but, not connected to the ePrint. So as a result the printer is unable to print any document.

If you know how to fix the problem I would be grateful.

Best regards

Raymond

[ferRX]

Hi @RayRay28 

Check driver installation with HP Print Doctor:

>> https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

• 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[RayRay28]

Dear FerRX,

Many thanks for your response below, I will click on the link below and report back whether or not the problem has been resolved.

Best regards

RAYRAY28

[RayRay28]

Dear FerRX,

Many thanks for the link, I am please to report my print is working again !

Once, again many thanks.

Best regards

RAYRAY28