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‎01-18-2017 06:59 PM

HP Recommended
Product: Printer: HP Officejet Pro 8500
Operating System: Microsoft Windows 7 (64-bit)

Start installing the file.  Get the following error message:

 

 

This system does not meet one or more of the minimum requirements needed to install this product.  The installation cannot continue.

 

USB Drivers             This computer does not have the necessary USB Software support to allow completion of a USB                                                        Installation.  The installation cannot continue until this is resolved.

 

USB Hardware        Required Action: Click Cancel to exit this software installation.  In order to install this device as a USB                                              device, Please refer to your computer documentation or USB add-in card documentation for more                                                    information about USB drivers.

 

 

This computer is a new Windows 7 system with plenty of USB ports so I assume that the problem is the software.  The printer is connected to the computer via a USB port and cable and will print files sent to it.  I just cannot install the Full Feature Softare package that allows me to scan documents to a jpg file, etc.

 

Would appreciate any assistance anyone can give.

 

Thanks, Mark

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2017 08:13 PM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎01-18-2017 08:13 PM

HP Recommended

Hi,
Click the Start button and type %temp% into the search bar, then open the shown Temp folder.

Open the latest HP installation folder which begins with 7z (e.g. 7zs1234)
Open the Setup folder.
Locate the usbready.exe file and rename it into usbready.old.exe
Browse back to the main extraction folder (the folders who starts with 7z) and launch the Setup.exe file.

Now follow the installation and check for any difference.

Regards,
Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-19-2017 05:19 PM

HP Recommended

Thanks to Shlomi, the software is up and running on my computer.  The simple solution offered by Shlomi made the installation quick.  I was impressed.  Thank you.

Was this reply helpful? Yes No
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