Trying to register new printer. it states the serial number is invalid. I can't communicate with hp

[davef41]

I have a new HP Color LaserJet Pro 3201dw Wireless Color Laser Printer. I'm trying to register the printer on my profile page. When I enter the serial # in the blank, I get text below the box that says "Please enter a valid serial number". I cannot contact HP about this issue because I have to have it registered first. It's VERY frustrating.

Any help would be much appreciated.

Thank you,

Dave

[ferRX]

Hi @davef41 

Probably there is some issue with serial number registration on HP systems, so you have the option to call directly to HP Support for help.

There is a web page to make registry in the next link:

>> https://www.register.hp.com/

Options for contact:

• Contact HP+ Support
• https://support.hp.com/us-en/help/hp-plus
• 
• HP Support Services
• >> https://www.hp.com/us-en/shop/slp/consumer-support-services/hp-smartfriend
•  
• HP Store USA - Contact
• https://www.hp.com/us-en/shop/cv/hp-store-contacts
• 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[davef41]

I had to contact HP about something else and while talking to the tech I was informed that the W I thought was part of the serial number was actually a V. Then it worked, but it sure looked like a W to me.