Trying to save a scanned document using HP App, the dialog box is off the screen.

[RK3091]

Trying to save a scanned document using HP App, the dialog box is off the screen. If I resize the screen or use in full screen mode, the dialog box moves so its always off the screen regardless of the window size. This happens on all computers using the app.

[Dragon-Fur]

@RK3091 

Welcome to the HP Community --

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@RK3091 wrote:

Trying to save a scanned document using HP App, the dialog box is off the screen. If I resize the screen or use in full screen mode, the dialog box moves so its always off the screen regardless of the window size. This happens on all computers using the app.

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Yeah, it's a bug.

The problem has been reported to HP.

-- Recommended -- One and more of the following --

• Upgrade to the HP App (Introduction and information is provided later in this message).  HP App is the replacement for HP Smart.
• ⇶  At least -- Install the HP App as a means to kick the "Smart" bug to the side.  That means, Install the HP App > Restart the computer > Try using HP Smart and see if the mere act of installing its replacement (HP App) "fixes" the bug in HP Smart.  Sounds silly, but some folks report that this is enough if you want to keep using the old HP Smart.
• Use HP Scan (part of your full driver printer software)
• Install / Use the HP Universal Scan Software (available as a separate download / install) on the drivers webpage
• Use Windows Scan until you decide / find a solution that suits your needs

-- Start --

Open

Software and Drivers for HP OfficeJet Pro 9015 All-in-One Printer

Set OS to Windows / Windows 11

If not done, Install the HP App.

The HP App can also be found by opening the store directly: Microsoft Store 

Look for the HP App under the single name "HP" 

Make sure your choice is sourced from HP, Inc.

Consider upgrading to the HP App and abandoning HP Smart --

The HP App is the replacement for HP Smart.

OR

Use HP Scan -- part of your full driver printer software

HP OfficeJet Pro 9010 EasyStart Printer Setup Software – Offline Use Only

OR

Download / Save / Install / Use HP Universal Scan Software

HP Universal Scan - Full Feature Software and Driver

OR

Use Windows Scan -- this application is not as smart as some alternatives; Windows Scan is solid and reliable within its scope.     

-- What about HP App? --

At some point, perhaps even now, HP Smart will no longer be available in the  Microsoft Store  .

There are at least two possible consequences to this:

• Were there a version fix for the reported HP Smart "Scan - Save - Off-Center" bug, it can be more difficult to actually obtain a fixed version of the HP Smart app.
• Any constant request to update HP Smart is perhaps because the app cannot be updated through the conventional means.   There are caveats to that comment, none of which matter in context.

-- Watch – HP App – Introduction --

 HP Support Videos – HP App - What happened to HP Smart? | Use the new HP app 

 10 chapters

 Expand the area that describes the application – read the first sentences and click “More”

 Samples

 Print, Scan, Fax, Save – Minute 1:15

 Account Information and Print Dashboard – Minute 1:30

 Get Help – Minute 2:02

 Select “Use AI Search” – Minute 2:08

 EWS (Embedded Web Server) – Minute 2:21 > Printer Settings > View all > Advanced (opens EWS)

 Reminders

• If asked enter the printer’s PIN number – The default PIN might be located on the back or inside the printer (ink access area).

 And

• “Advanced” / EWS can also be opened using your Browser:   Open your Browser > Type / enter the Printer IP address into URL / Address bar

And

 HP Support Videos – HP App - Scan using the HP App | HP printers | HP Support

And

 HP Support Videos – HP App - Fix unavailable features in the HP app | HP printers | HP Support

⇶  HP Support Videos – HP App - Fix a “Scanning Unavailable” error in the HP app | HP printers | HP Sup...

===================================

Message Content References

-- Take advantage of the extensive HP Video collection --

                                            ↓↓↓↓↓↓↓

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

• HP OfficeJet Pro 9015 All-in-One Printer
• HP OfficeJet Pro 9015e All-in-One Printer

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