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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
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HP Recommended
HP Recommended
If the unwanted printer is still showing up in HP Smart,
If you are running the application in Windows,
Try / Consider
- Reset the application (Windows)
- Remove the unwanted printer from your HP Account Dashboard
- Uninstall the app from your device > Restart the device > "Get" and install a new copy of the application from the Store that manages your device
Details / Example
Open Settings > Apps > Apps & Features
Scroll down, find HP Smart
Windows 10 > Right-Click on the app > Advanced options
Windows 11 > Click on 3-vertical dots > Advanced options
Section Reset > Select Reset
“If this app still isn’t working right, reset it. The app’s data will be deleted.”
Restart the computer and log in
Open HP Smart and complete the setup.
Example
What else?
Remove Unwanted Device from HP Account Dashboard
If you no longer have a particular device (computer / printer), that device can be removed from your HP Account Dashboard.
Open the main HP Account website,
HP Account - Login / Dashboard
Click and sign into your HP Account
Tab My HP Account > My HP Dashboard
Tab / Section My Devices
Device(s) listed in rows
Click the X in Blue Circle in the last column of the device information
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
Open
Enter the device type and model name of your HP device
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
Dragon-Fur
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If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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