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‎01-29-2020 05:32 PM - edited ‎01-29-2020 05:34 PM

HP Recommended
Product: 8620 and 8710 All-In_one
Operating System: Microsoft Windows 10 (64-bit)

Maybe someone can help me. I have two HP printers, one in each of my offices. I have one laptop I use at both offices, Every time I switch offices, I waste half a day getting something to print or scan. I use to simply delete the printer and then reinstall the "new" one at the office I was at. Now that only works some of the time. I refuse to schlep a printer from one office to another. Isn't there an easy way to print on two different printers with the same laptop?

1 REPLY 1

‎02-01-2020 04:22 PM

HP Recommended

@Dryway
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Which printer is causing an issue?
  • Have you tried the HP smart app? 

While you respond to that, let's try this workaround. 

  • Step 1: Make sure your computer and printer are connected to your home network
  • Step 2: Uninstall the in-OS print driver
  • Step 3: Download and install the printer software
  • Step 4: Update the printer firmware (if available) 
    Click here: https://support.hp.com/in-en/document/c03502061 to complete the troubleshooting steps ( the document might say windows 8 however the steps are same for windows 10 )

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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