Two copies of printer in Solution Centre

[BigShack]

Solution Centre says I have two printers, 192.168.0.2 which is connected, and HP Photosmart Wireless B109n-z (Copy 1)_TMP00 which is disconnected. Nether give ink levels. I have reinstalled the HP software and driver package several times recently. Windows Printers and Devices says I one printer, HP817763 (HP Photosmart Wireless B109n-z). Windows Word prints using the this printer.

[sandytechy20]

@BigShack

Welcome to HP support community.

Did you uninstall the printer driver from root level before reinstalling it?

If not, follow the below steps:

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[BigShack]

Thank you for your answer.

I have followed your instructions.

During the installation of the driver and software I get a "Fatal Error Warning" during configuring product.  As a result Solution Centre does not work.

Please advise

Regards

[sandytechy20]

@BigShack

This might require remote access of the computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.