UNABLE TO PRINT FROM MACOS TO SMAR TANK 520

[eleana-us]

I HAVE MACOS VENTURA, UNABLE TO PRINT FROM MACBOOK TO SMART TANK 520 I JUST BOUGHT. ADDED PRINTER TRIED TO PRINT NO PAPER PRINTING

[Sneha_01]

Hi @eleana-us,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble printing from macOS Ventura to your HP Smart Tank 520, and the printer isn’t printing even though it’s added, here are some troubleshooting steps you can follow:

1. Verify Printer Setup

Check Printer Connections:

• Ensure that your HP Smart Tank 520 is properly connected to your Wi-Fi network or to your Mac via USB. For Wi-Fi, make sure the printer is connected to the same network as your Mac.

Check for Paper:

• Ensure that there is paper loaded in the printer’s input tray. Sometimes the issue can be as simple as an empty or improperly loaded paper tray.

Check Printer Status:

• Ensure that the printer is turned on and there are no error messages or warning lights on the printer’s display.

2. Update Printer Drivers

Download and Install Latest Drivers:

• Visit the HP Support website and download the latest drivers for your HP Smart Tank 520 compatible with macOS Ventura.
• Install the drivers and restart your Mac if necessary.

Use HP Smart App:

• Install the HP Smart app from the Mac App Store. The app can help you set up the printer and ensure all necessary drivers are installed.

3. Add Printer to macOS

Open System Preferences:

• Go to “System Preferences” > “Printers & Scanners.”

Add Printer:

• Click the “+” button to add a new printer. Select your HP Smart Tank 520 from the list. If it doesn’t appear, make sure it’s properly connected to your network or computer.

Set Default Printer:

• Once added, make sure it is set as the default printer by selecting it and clicking “Default.”

4. Check Print Queue

Open Print Queue:

• Go to “System Preferences” > “Printers & Scanners,” select your HP Smart Tank 520, and click “Open Print Queue.”

Check for Stuck Jobs:

• Look for any pending or stuck print jobs and cancel them if necessary. Sometimes clearing the queue can resolve printing issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[AndresgzPTY]

Hello 

its frustrating that I jut purchase this Smart Tank 520 Printer and I can't use it on mi MAC

Im using macOS Version Sonoma 14.6.1 all the pages and forms say use easy print or hp smart. well guest what this printer is not wireless too its impossible to setup in HP Smart or Easy Print.

I can't find the driver for Mac, something really strange in those days and I can't do anything then, I can't use this printer, I cant returned..

please help or guide how to setup / install this printer on macOS using USB not wireless but more important put the driver in the support webpage so people like me can use this printer in macOS 

[CD116]

Same here.  Just bought the smart tank 520. I've spent days trying to get my Mac to recognize the printer and print.  And no help from HP.  The worst company and website ever. I will never buy another HP product.  

[Pranavbatra]

Did anyone find any solution? Still trying to get it connected.

[ShekhuS]

I was able to find a workaround, when you add a Printer, in the Software dropdown at the bottom, search and find "HP Deskjet 3510 series" that will atleast enable the printing function.

I'm sure there might be other drivers that may enable the scanning option as well but I did not look for them once the printer started working and I was unblocked.

Hope it helps.

- S

[CD116]

Did not work for me.  still struggling.

[ShekhuS]

did you install the driver here? https://support.hp.com/in-en/drivers/hp-smart-tank-520-all-in-one-series/2100992724

if you need the printer password, it's admin

[CD116]

Yes I tried but it doesn't support OS 15.0.01.  it goes as high as 13

[Evilyn]

I tried all of that, i just can’T print