UNINSTALLED PRINTER CAN'T GET IT BACK!

[Pamela514]

HP PAGEWIDE PRO MFP 477DW - WINDOWS 11

(re)Installation will not complete - although the printer was previously connected without a problem - error message says "connection to internet not found ..."

My computer internet connection is fine and the printer shows connected to wifi - little blue light is on.

I just wanted to reinstall drivers because two things are not working. Won't print envelopes and wont scan from the printer to the computer anymore. I have to do the scans manually and initiate that from the app (that I just uninstalled) to the printer.

I would rather have those little problems - right now I have NO printer connected!

HELP!

[ferRX]

Hi @Pamela514 

(1) Check driver installation using the HP Print Doctor:

• >> https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

(2) Then try to install the basic driver:

>> https://ftp.hp.com/pub/softlib/software13/printers/PW477/Basic_Webpack_x64-38.9.2003-PW477_DW_Basicx...

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[Pamela514]

Thank you for helping.

I think I have a different problem than previously stated.  My printer seems to be working with the computer, but what is missing is the ability to access the app on the computer.  I don't know if that makes sense - so I will try to make some sense.  I did an uninstall, as previously stated.  Then tried to reinstall via various options on the HP download page.  Nothing would complete - BUT - when I printed from any program printing worked fine (still can't get an envelope to print no matter what I try, but the scan from the printer was working for the first time in quite awhile.).

Now I am trying to scan from my computer and I can't find the icon I previously used for that.  I tried installing the HP Smart and get an error message that it can not install.

I did the scan doctor for print and scan and got an all clear on that.  I haven't reinstalled anything since trying to do so the other day.

Perhaps I am beyond help at this point.

[ferRX]

Hi @Pamela514 

Well, not sure what is the problem in your Windows system, sometimes Windows Updates breaks the normal operation.

Just we need to make a list to make some sense about it:

- Printer is working - Ok. (Problem solved). ✅

- Scanner is not working. ❌

So for the scanner follow next steps:

• 1. Please install the next software for scanner:
• >> https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Basic_Webpack_x64-63.4.6169-SJ0001_Ba...
•  
• 2. Then restart your computer.
•  
• 3. And try again to find HP Scan icon to scan a document.

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.