US Repairs

[Lyginat]

US Repairs is not affiliated with HP? I was directed to them through the website, and I paid them money ( not cheap). They were in my computer. What should I do now?

[Kuroi_Kenshi]

Hi @Lyginat,

Welcome to the HP Support Community! 

I'm sorry to hear that you're experiencing this issue. "US Repairs" is not an authorized service provider of HP, and it appears you may have been directed to a third-party service. Here are steps you should take immediately:

Immediate Steps

Disconnect Your Computer from the Internet:

• To prevent any further remote access, disconnect your computer from the internet immediately.

Change Your Passwords:

• Change all passwords for your online accounts, especially for financial institutions, email, and any accounts that were accessed from your computer.

Check for Remote Access Software:

• Look for and remove any remote access software that may have been installed on your computer. Common programs include TeamViewer, AnyDesk, and LogMeIn.

Run a Full Virus Scan:

• Use a trusted antivirus program to scan and remove any potential malware or spyware from your computer.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,