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‎03-18-2023 11:48 AM

HP Recommended
Operating System: Microsoft Windows 11

USB connection not working for my HP Laser MFP 135w. When I plug in the USB cable into all my USB ports it doesn't give any prompt at all. On HP Smart with USB cable connected it still shows Printer offline. I just bought the Printer and the cable is new. Help. 

1 REPLY 1

‎03-18-2023 11:56 AM

HP Recommended

Hi,

Let's try installing below Full Feature software , and check if you may see any difference then:

https://ftp.hp.com/pub/softlib/software13/printers/MFP130/HP_Laser_MFP_131_133_135-138_Full_Software...

 

Also, how long is the used USB cable?

Is it directly connected to the computer? ensure it is not connected through any USB hub or extension.

 

Finally, if this is a desktop PC, please also ensure it is connected to a USB port at the back of your computer and not to its front USB port which may not be powered.

 

Please let me know how it goes

Shlomi



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