USB port on frontside printer error message

[MH491]

Every time I put a stick in the USB port on the frontside of the printer, I get an error message: the memory device is damaged or use an unsupported format. I put the USB stick to my computer and nothing is happening. I already looked if there where sections damaged but couldn't find anything. 

I put another USB stick and the same message occurs.

[ShlomiL]

Hi,

When you put the USB in your PC, can you access it under ‘This PC’?

If you can access it, right-click the drive and select Properties, then verify its file system, the printer supports a drive formatted to FAT32, not to NTFS.

If the PC can’t read it too, the drive is likely damaged.

Shlomi

[MH491]

Hi ShlomiL,

I tried to put the stick in the computer and it is formatted FAT32 but still the printer gives the same message. What is wrong?

Maud