• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎12-21-2025 04:36 AM

HP Recommended

Trying to register a new printer:

Site temporarily unavailable

Registration is currently offline, the site is temporarily unavailable. Please try again later.

Has been like this for days.

 

Tried the app and that just starts going around in circles.

 

Keith

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-23-2025 09:50 AM

HP Recommended

Hi @kwj57,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve been experiencing. We understand how frustrating it can be when you’re unable to register a new HP printer, especially after trying multiple methods.
 

At the moment, HP printer registration services may be experiencing a temporary outage, which can result in messages such as “Site temporarily unavailable” and may also cause the HP Smart app to loop during setup. Please rest assured that this is a known issue, and our technical teams are actively working to restore full functionality as quickly as possible.
 

In the meantime, here are a few recommendations that may help:

  • Try again after some time, as registration services are restored in phases.
  • Ensure your printer is connected to a 2.4 GHz Wi-Fi network, as this is required for many HP printers during setup and registration.
  • If possible, try completing the setup using a different device or web browser, or switch from the app to the web (or vice versa) once the service is available.
  • Restart your printer, router, and device before attempting registration again.
     

Your printer should still be able to complete basic setup and printing locally, even if registration is temporarily unavailable. Once the service is restored, you can complete the registration and enable any additional features or services, such as HP Smart or Instant Ink.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎12-23-2025 09:50 AM

HP Recommended

Hi @kwj57,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out, and we sincerely apologize for the inconvenience you’ve been experiencing. We understand how frustrating it can be when you’re unable to register a new HP printer, especially after trying multiple methods.
 

At the moment, HP printer registration services may be experiencing a temporary outage, which can result in messages such as “Site temporarily unavailable” and may also cause the HP Smart app to loop during setup. Please rest assured that this is a known issue, and our technical teams are actively working to restore full functionality as quickly as possible.
 

In the meantime, here are a few recommendations that may help:

  • Try again after some time, as registration services are restored in phases.
  • Ensure your printer is connected to a 2.4 GHz Wi-Fi network, as this is required for many HP printers during setup and registration.
  • If possible, try completing the setup using a different device or web browser, or switch from the app to the web (or vice versa) once the service is available.
  • Restart your printer, router, and device before attempting registration again.
     

Your printer should still be able to complete basic setup and printing locally, even if registration is temporarily unavailable. Once the service is restored, you can complete the registration and enable any additional features or services, such as HP Smart or Instant Ink.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.