Unable to Complete Setup

[Afulwell]

Our printer stopped printing after working correctly. 

I did a factory reset and re-added the printer through the HP Smart App several times. I've made sure the app is up to date. I've tried from 2 different computers and a phone. Each time I get stuck after the printer is added to the network and it wants to register the printer to my account. I get the "unable to register the printer to you account" error with code UA_400_EB000U0410

[Raj_05]

Hi @Afulwell,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering a registration issue with your HP ENVY 6458e All-in-One Printer. Here's a list of troubleshooting steps that may help resolve the "unable to register the printer to your account" error.

Check Internet Connection

• Ensure that both the printer and the device you're using to register are connected to a stable Wi-Fi network.
• Test the printer's connection by printing a network configuration page from the printer’s control panel to verify the connection.

Update Printer Firmware

• Ensure your printer's firmware is up-to-date. You can check this by accessing the printer’s menu (via its control panel) or through the HP Smart app.

Clear HP Smart App Cache

• Sometimes clearing the cache of the HP Smart app can help. On your phone or computer:
  • Phone: Go to the settings for the HP Smart app and clear cache/data.
  • PC: You can clear app data by uninstalling and reinstalling the HP Smart app.

Sign Out and Sign In Again

• Try logging out of your HP account in the HP Smart app and signing back in with your HP account credentials.

Check HP Account and Email

• Confirm that your HP account is active and that the email associated with the account is valid.
• If needed, try using a different email address for registration.

Disable VPN or Firewall

• If you are using a VPN or have any strict firewall settings, these can sometimes block registration. Disable them temporarily while attempting registration.

Use HP Printer Registration Website

• Visit HP's Printer Registration Page and attempt to register the printer directly through the website.

Perform a Network Reset on the Printer

• If the previous steps don’t resolve the issue, you may need to perform a network reset on the printer. This will clear any saved network settings and allow you to start fresh:
  • On the printer’s control panel, navigate to the network settings and select Restore Network Defaults or Reset Network Settings.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support