Unable to Download software for HP Envy 5020 Printer. Keeps coming up at the end with a memory e

[Dementiaguy]

Similar problem with Envy 5050 printer when trying to download an update.  Looks as though HP website is not functioning though no message given.

[TEJ1602]

@Dementiaguy, Welcome to HP Support Community!

I see that you're unable to download update for the printer through your computer, I'd suggest you try a different browser and also check the network connectivity.

You can also update the printer form the control panel directly. Here is how you do it-

Many HP printers released in 2010 and later support Web Services, cloud-based printing services that include ePrint, firmware updates, and content that you can print directly from the control panel. These printers can use a direct Internet connection to find and install updates.

NOTE: 

Supported printers must connect to a wireless or wired network with an active Internet connection to install updates. If the printer connects to the computer with a USB cable, this update method is not available. Continue to the method to download firmware from the HP website.

1. Navigate to the printer update feature. Menu names and icons vary by printer.

   • Printers with an ePrint button or icon: Touch or press the HP ePrint icon or button ( or ), touch or press Settings or Setup if necessary, then touch or press Product Update or Check Product Updates.

   • Printers with text-based menus: Select the Setup, Service, or Settings menu, select Preferences, Printer Maintenance, or Tools if necessary, then select Web Services, Printer Update, or LaserJet Update.

2. If you are prompted to sign up or accept terms of service, follow any on-screen instructions to enable Web Services and set up automatic updates. This procedure sets up the printer's Internet connection so it can receive updates.

3. If the printer does not automatically start the update process, select Check for Updates or a similar menu to start the update.

I hope that answers your concern adequately. Let me know!

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