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‎07-15-2019 10:23 AM

HP Recommended
Product: HP OfficeJet 8710
Operating System: macOS 10.14 Mojave

I am not able to login to the EWS.  Can someone tell me how to either over ride the ID and password or do a hard reset on the printer.  Whatever it takes.  Thanks

1 REPLY 1

‎07-17-2019 02:35 PM

HP Recommended

@LeeRoss, Welcome to HP Support Community!

 

Try performing a network restore on the printer. Follow the steps below:

  1. From the home screen of your printer control panel, touch the Wireless icon 

  2. Touch the Setup icon 

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

Now, reconfigure the settings and try to access the EWS.

 

If the issue persists, we may have to completely reset the printer.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!                                                                                                                                                    

TEJ1602
I am an HP Employee

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