Unable to communicate with printer

[_Jeenal]

Hi, 

I have been using the hp envy 4520 printer for over a year now and it just stopped connecting with my mac. It is connected to the network but I keep on getting the message "unable to communicate with the device." I am connected to a guest network and I see that many other people are able to connect to their hp envy 4520 printers wirelessly. 

[DavidSMP]

Hi @_Jeenal,

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance with setting up the printer on the wireless network. I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you reset mac printing system and add the printer again?

For now please try these steps:

• Please reset the Mac printing system from this link: http://hp.care/2gOrf2g

Then add the printer by following these steps:

1.)Click the Apple menu icon, and then click System Preferences.

2.) Click Printers and Scanners, Print and Scan, or Print and Fax.

3.) In the Printers list, click your HP printer, and then click the Minus button to delete it.

4.) Click the Add button.

 5.) Find, and then select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

6.) Click the Use or Print Using box, and then select the name of your printer.

7.) Avoid the AirPrint driver. Once the correct HP driver is chosen, select Add to add the printer to the list.

8.) Try to print.

This should fix the issue for you.

Otherwise please follow all the prescribed steps from this printer offline document http://hp.care/2o0Lb3x  to try and resolve it.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂