Unable to complete

[Seana9]

I’m trying to complete my printer set up for Instant Ink and I jget the following error code.

Error Code: UA_400_EB000U0422

Save this code if contacting HP Support.

[Fabio_L32]

Hello @Seana9 

Please, try the procedures below:

Can't print on an HP+ or Instant Ink enrolled printer | HP® Support

Best regards

[danaids]

Error Code: UA_400_EB000U0422

I figured out the solution with no help from HP employees. I tried calling and other support options, but they kept trying to sell me a new computer or charge $20 for “support.” If you’re having this same issue because you have a secondhand printer, listen up.

This only applies if your printer had a previous owner. You must already have the printer set up in the HP app.

Scroll down to Printer Settings, select View All, then Advanced Settings.

Click OK, or if it mentions a private connection, continue to the website.

Once on the website, go to Settings, scroll down to Restore Defaults, and select it.

You’ll need the PIN, which should be located on the back of the printer next to the serial number.

Select Start Secure Erase.

After the printer resets, turn it back on.

Remove the device from the HP app, then reinstall the app and reconnect the printer to Wi-Fi.

Once this process is complete, you should be able to purchase HP Instant Ink.

Goodluck