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‎05-20-2026 07:07 AM

HP Recommended

Hi everyone,

I'm having trouble installing my HP DeskJet Ink Advantage 2376 on a MacBook M3 running macOS 26.5. The printer is connected via a USB cable using a USB-C adapter.

The Problem:

  1. During the setup process, the installer successfully detects and displays the correct printer model.

  2. It proceeds to install HP Easy Scan with success.

  3. However, in the next step, when trying to add the device to the printers list, it fails with the following error message:

"Unable to configure device software. Go back to the previous step and try installing the software again."

What I've tried so far:

  • I have already tried installing multiple software versions and different drivers from HP, but none of them worked.

  • Checked the USB connections and adapter (the Mac recognizes the printer hardware, but fails at the software configuration phase).

I am attaching the screenshots of the error below.

Has anyone encountered this issue on Apple Silicon (M3) or recent macOS versions? Any help or workaround would be greatly appreciated!

Thanks in advance.

 

Erro-HP-1.pngErro-hp-2.pngerro-hp-3.png

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