Unable to connect Deskjet 4100 to MacBook Pro (MacOS Mojave)

[zuname]

I'm trying t connect my Printer to a MacBook Pro running on MacOS Mojave (10.14.6), but instead of connecting properly it gets stuck, showing a loading bar saying "configuring the device..." (translated from german). The printer however connects flawlessly to any other of my devices (iPad Pro (iOS 14), Pixel 5 (Android 11) and a newer MacBook Pro (MacOS 10.15.X Catalina))

Is there any solution for that problem

[Kumar0307]

@zuname, Welcome to the HP Support Community!

• Make sure the printer and the MAC are connected to the same wireless network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.
• Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.
• The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold the option key on your keyboard and click the WiFi icon to get detailed information.

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by printing a report

2. On the printer's control panel, press the Wireless button  and the Information button  at the same time.

   Both a Network Configuration Page and a Wireless Network Test Report print.

3. On the MAC Go to Spotlight > search for Network utility > select Ping tab > enter the IP address of the printer in the box
4. Check the second box that says Send only > 10 pings
5. Click on ping > Check the results at the end if any packets are lost
6. Note: There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[zuname]

I'm sorry, non of this is resolving my issues. Yes the MAC and the printer are connected to the same network, I can find the printer in the "add new printer section" in the MACs settings. The problem is that evertime I try to set the printer up, it gets stuck on a loading screen saying "configure..." 

I can not update the MAC to the newest firmware as it isn't supported on the device, but in the product information of the printer it is stated that it works with MAC OS Mojave.

[Kumar0307]

@zuname

Did you perform a PING test? What was the result?

Also, what is the exact model number of the printer?

Refer to this document to know how to find the Product Name or Product Number.

Keep me posted.

[zuname]

I performed a PING test and got a 1.0%percent package loss and Ping times between 1ms and 80ms, which seems pretty normal for our local network. The product number is 7FS81B

[TEJ1602]

@zuname

Follow the steps to remove and add the printer using AirPrint drivers-

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!