Unable to connect HP 2700e to WiFi

[Mimsnepal]

I moved the printer in my house and now need to connect to new WiFi router. The printer is not shown in the HP app to complete the set up. When I click „printer not listed“ it tells me to go to my iOS WiFi settings and connect with the printer there. I can see the printer there but it asks me for a password. I read in a forum here that I should print the „network configuration page“ to find my password by pressing „wireless“ and „information“ button as explained in the user manual but it’s not printing. Please help! 

[A_Gayathri]

Hi @Mimsnepal,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

To resolve the issue of connecting your HP DeskJet 2700e All-in-One to the new WiFi network, follow these steps:y

Check Printer Status: Ensure the printer is powered on and in a ready state. If it’s not responding, try a basic reset by turning it off, waiting a few seconds, and then turning it back on.

Print Network Configuration Page:

• If the printer isn't printing the network configuration page, try resetting the network settings. This might resolve any temporary glitches that are preventing the page from printing.
• To reset network settings, press and hold the Wireless and Cancel buttons on the printer until the wireless light starts blinking.

Connect Printer to WiFi Using HP Smart App:

• Open the HP Smart app on your iOS device.
• Tap on the "+" or "Add Printer" option.
• Select "Set up a new printer" and follow the on-screen instructions. Make sure you select the correct WiFi network when prompted.
• If the printer is not listed, try restarting the HP Smart app and your iOS device.

Manually Connect to the Printer’s Direct Network:

• On your iOS device, go to Settings > Wi-Fi.
• Connect to the printer’s WiFi network (it should be named something like “HP-Setup-...”). This might require you to enter a password; if prompted, enter the default password which is often “12345678” or found on a label on the printer.
• Once connected, open a web browser and type in the IP address “192.168.223.1” (the common IP for HP printers in setup mode) to access the printer’s setup page.
• Follow the instructions to connect to your new WiFi network.

Reconnect to Your Home Network:

• After the printer connects to the new WiFi network, reconnect your iOS device to your home WiFi network.
• Return to the HP Smart app and check if the printer is now listed. If not, try restarting both the app and your device.

Refer to this document:  HP DeskJet 2700e All-in-One series User manual 

I hope this helps. 

Take care and have a good day.

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