Unable to connect Officejet Pro 9018 to MacBook Air

[DCRolfes]

I recently updated my MacBook Air OS to Big Sur 11.3.1.  I have not been able to reconnect my HP OfficeJet Pro 9018 All-In-One Printer.  The printer is connected, wirelessly, to our network and is working for others in the household.  I have been unsuccessful and reconnecting the printer to my laptop.  What am I doing wrong or not doing?

[Kumar0307]

@DCRolfes, Welcome to the HP Support Community!

I understand the printer is not connected to the Mac. Let us try these steps:

• Make sure the printer and the Mac are connected to the same wireless network. Either 2.4 or 5GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Update the printer firmware

Click here to download and install the latest printer firmware from your Mac.

Click here to know different methods of updating printer firmware.

Also, check for any software updates on Mac

Click the Apple icon > About This Mac > Software Update and install any available update.

Perform a ping test to check the connectivity

1. Obtain the IP address of the printer by clicking on the Wireless icon on the printer
2. Open a new Terminal window (it's located in Applications > Utilities, or you can just start typing it in Spotlight).
3. Enter “ping” followed by the IP address of the printer. 
4. Press Return. Press ctrl C after 10 pings
5. There should be 0% packet loss, share the results in your next post.

Hope this helps! Keep me posted. 

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